Coscut Online Marketplace Return Policy

At Coscut, we strive to ensure your complete satisfaction with every purchase. We understand that occasionally you may need to return items, and we are here to make the process as simple and hassle-free as possible. Our return policy is designed to be fair and transparent, adhering to the Australian Consumer Law.

1. Eligibility for Returns:

• Items must be returned within 14 days of purchase.
• The item must be in its original condition, unused, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Certain items may not be eligible for return due to hygiene or safety reasons, such as intimate apparel, cosmetics, or perishable goods, unless they are faulty or not as described.

2. Faulty or Defective Items:

If you receive a faulty or defective item, please contact our customer service team immediately to arrange a return or exchange. We will cover the cost of return shipping and provide you with a replacement item or a full refund, depending on your preference and stock availability.

3. Change of Mind Returns:

If you simply change your mind or decide the item is not suitable, you may return it within 14 days of purchase. Certain items may not be eligible for return those are customised or prepared as per your specifications.  In such cases, you will be responsible for the return shipping costs. Once we receive the returned item and verify its condition, we will issue a refund for the purchase price, excluding any original shipping charges.

4. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our customer service team at support@coscut.com.au or call n +61 481 333 625 to obtain a Return Merchandise Authorization (RMA) number.
• Package the item securely, including all original packaging and any accessories.
• Clearly mark the RMA number on the outside of the package.
• Ship the item to the address provided by our customer service team.

5. Refund Processing:

Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. Upon approval, we will process your refund within [number] business days. Refunds will be issued via the original payment method used for the purchase.

6. Exchanges:

If you wish to exchange an item for a different size, colour, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability, and we will do our best to accommodate your request.

7. Non-Returnable Items:

Certain items are not eligible for return, including:

• Gift cards.
• Downloadable software or digital products
• Personalized or customized items
• Items marked as final sale or clearance.

8. Consumer Rights:

Our return policy does not affect your statutory rights under the Australian Consumer Law. If any terms of this policy conflict with the law, the relevant legal provisions will prevail.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at support@coscut.com.au or call n +61 481 333 625. We are here to assist you and ensure your shopping experience with Coscut is enjoyable and stress-free.